Subscription and Support

The last two sections in Settings are about your school's own account with Sky Schedule: what you pay for, and how to reach us. Both are pinned to the bottom of the Settings list.

Subscription

Open Settings from the profile menu at the bottom of the sidebar and choose Subscription. You'll see:

• Status: Active, Trial, Payment Issue, or Canceled.
• Per-Aircraft Billing: your plan is priced by the aircraft on it.
• Monthly Total and Next Bill: what you pay each month and when the next charge is.
• Aircraft on Subscription: the tail numbers you're billed for.
• Invoice history: click View to see past invoices and open any of them.

Update your card or plan

Click Manage Subscription. It opens Stripe's secure billing page, where you can update your payment details and see your billing history.

Add or remove aircraft

When you add an aircraft in Aircraft, it's added to your subscription. See Add Aircraft to Your Fleet. To take an aircraft off your bill, contact support.

Support

Choose Support at the very bottom of the Settings list to reach the Sky Schedule team directly. Messages go straight to the founder.

• Book a call: click Book a time to pick a slot for a screen-share or setup help.
• Email: write any time. Include screenshots if something looks wrong. The copy button copies the address.
• Send a message: fill in the short form and send it from inside Sky Schedule. The team replies by email to the address on your account.

Tips

• When a payment fails, the status shows Payment Issue and a red banner shows the amount. Click Manage Subscription in the banner to update your payment method. The charge is retried automatically.
• When you write to support, say which page you were on and what you clicked. A screenshot saves a round of questions.

Troubleshooting

• "Could not load subscription details for this organization." Refresh the page. If it keeps happening, contact the team from Support.
• There's no Manage Subscription button. Your school's subscription isn't set up for self-service. Contact support.
• An aircraft you sold is still on the bill. Contact support from the Support section to have it taken off.