Choose Which Emails Your School Sends

Sky Schedule's notification settings are school-wide. An admin decides which emails go to customers, instructors, and staff. Most live in Settings > Email. Weather and maintenance alerts live in Settings > General.

Settings > Email

Open Settings from the profile menu at the bottom of the sidebar, then choose Email.

• Reservation emails: emails customers and instructors when a reservation is created or changed.
• Reservation reminders: one reminder email before each reservation, for the activity types you choose.
• Customer training log emails: customers get a copy of each signed training log.
• Parent training log emails: also emails the parent on file. Works only when customer training log emails are on.
• Document upload emails: notifies admins when a customer or instructor uploads a document.
• Reply-to email: adds a Reply button to CRM emails that sends replies to the inbox you choose.
• Don't email office admins: stops admin notification emails to office admins. Owners still get them.
• Team Chat emails: direct messages in Team Chat also email the person who receives them.

Set up reservation reminders

1. Turn on Reservation reminders, then click Configure.
2. Choose when the reminder goes out: 1 hour before, 2 hours before, 3 hours before, or 24 hours before.
3. Check the activity types that should get reminders, such as Discovery Flight.
4. Click Save.

Reminders are off for any activity type you leave unchecked.

Settings > General

• Bad weather email: emails your team when the home airport's weather is at or below the level you pick. Click Configure to choose Below VFR, IFR or worse, or LIFR only, and who gets it. It's checked each morning against the current METAR.
• Maintenance emails: emails the people you choose when a squawk or work order is opened. Click Configure to pick them.

Personal settings

There are no per-person email preferences. Each person can choose their own calendar export method and connect Google Calendar. See Connect Google Calendar. The iOS app sends push notifications, which each person controls in their iPhone or iPad settings.

Tips

• Turn on Reservation reminders for discovery flights at least. First-time flyers are the most likely to forget.
• If replies to CRM emails aren't reaching you, set a Reply-to email or connect Gmail or Outlook.

Troubleshooting

• "No activity types selected." Reservation reminders are on but nothing will send. Click Configure and check at least one activity type.
• Parents aren't getting training logs. Turn on Customer training log emails too, and make sure the parent is linked on the customer's profile.
• An office admin still gets alerts. Turn on Don't email office admins. Maintenance and weather emails go to the people you pick in their Configure dialogs.