Reports Page Overview

Reports in the sidebar holds your school's charts, the flight sheet, custom and scheduled reports, payroll, and logs of canceled reservations and sent emails. Reports are in the web app only, not the iOS app.

Who sees which tabs

Admins and office admins see every tab. Instructors with Can View Reports see Charts and Sheet. When Instructors see their payroll is on in Settings > General, instructors also get Payroll for their own pay.

Charts

Charts opens first. Four numbers run across the top, each compared with last month: Total Flights, Aircraft Utilization (the share of your fleet that flew yesterday), Flights This Month, and Gross Volume (money collected).

Below them, cards show:

• Flight hours over time, a map of the routes you've flown, and a grid of flight activity over the last 5 weeks.
• Month pace against last month.
• Collected revenue in two-week periods, gross volume by aircraft, and revenue by aircraft.
• Hours by aircraft and hours by activity type.
• Flights by day, this week against last week.
• Fleet utilization by month: on an average day, the share of your aircraft that flew.
• Customers flying this month against last month.
• Top instructors and top customers by hours.
• Discovery flight conversion: CRM leads, then contacted, booked, discovery flights flown, and converted. Only people who can use the CRM see this card.
• Memberships: monthly recurring revenue from membership enrollments.

Click Filter to set a Date Range for the charts, and Clear to reset it. Click Ask Arlo to ask a question about your numbers in plain English.

Canceled

Every canceled reservation, with the Date, Customer, Activity, Aircraft, Reason, Summary, Policy, and Email columns. Policy shows whether your cancellation fee applied:

• Fee drafted, Fee invoiced, Fee paid, Fee refunded, or Fee voided, with the amount. Click it to open the invoice.
• No fee, with the reason when it's known, such as Free cancellation or Not a flight.
• Policy off when your cancellation fee is turned off and no fee was logged.

Click a row for the full record, including who canceled it and, when it was recorded, the weather at the airport at the time.

Voided

Every voided reservation, with when it was scheduled, who voided it, and whether an email went out.

Email

A log of every email your school sent, with To, Subject, Kind, Sent, and Status. Use Search emails, click View to read one, and click Send Again when it can be resent. Click Load More for older emails.

The other tabs

• Sheet: every completed flight in a month. See Export the Flight Sheet.
• Database: build your own report. See Build a Custom Report in Report Studio.
• Payroll: instructor pay. See Run Instructor Payroll Reports.
• TSA: ID and citizenship documents for TSA. See Download the TSA Report.

Troubleshooting

• A card says there's nothing to show. There's no data in the date range yet. Widen the Date Range or click Clear.
• Discovery flight conversion is missing. You need access to the CRM.
• Reports isn't in the sidebar. Instructors need Can View Reports.