Send a Flight Postcard

A postcard is a one-page PDF keepsake from a flight: your logo, the pilot, instructor, aircraft, and date, a photo, a map of the route, and a button asking for a Google review. It's a good way to end a discovery flight.

Before you start

• Postcards are a paid add-on. Turn them on in Settings > Integrations > Postcards.
• Add your Google Business Profile link: open Settings > Organization and fill in Google Maps URL. The postcard's review button uses it.
• Turn on Flight postcards in Settings > General.

Steps

1. Open Flights in the sidebar. The list shows Past Flights.
2. Click the completed flight.
3. Click Postcard.
4. In Generate Postcard, choose the photo:
   • The checkout selfie, if one was taken.
   • Upload selfie to add a different photo.
   • Skip selfie to use the aircraft photo and map only.
5. Click Find ADS-B Track to draw the actual route, if your school has flight tracking. Otherwise the planned route is used.
6. Click Download PDF Postcard to create it.
7. Review the preview. To email it, enter the customer's address under To, check Send me a copy if you want one, and click Send Email.

The email's subject is "Your flight keepsake from" your school's name, and it includes a Google review button.

Tips

• Send the postcard the same day while the flight is fresh. Reviews come in best right after the experience.
• Require a checkout selfie for discovery flights so every postcard has a photo of the customer in the aircraft.

Troubleshooting

• No Postcard button. Check that the add-on is active, Flight postcards is on, and Google Maps URL is filled in. The button doesn't appear while a flight is still in progress.
• "Add your Google Business profile URL in Settings first." Fill in Google Maps URL under Settings > Organization.
• "No route or ADS-B track found for this flight." Add the route to the reservation, or skip the map.
• "Only staff can email flight postcards." Customers can't send postcards. Ask an instructor or admin.