Email All Students or Instructors

Email Channel sends one announcement to a whole group at once, such as a policy change, a closure for weather, or a safety stand-down. Each person gets their own copy addressed to them, so nobody sees anyone else's email address. Only admins and office admins can use it.

Send an email

1. Click your name at the bottom of the sidebar and choose Settings.
2. Choose Email Channel.
3. Under Channel, pick who gets it: All students, All instructors, Students and instructors, or a group you made.
4. Enter a Subject.
5. Write your Message. Sky Schedule adds "Hi (first name)," at the top unless you already start with a greeting.
6. To attach a file, use the attachment button next to Send Email.
7. Check the Preview on the right, and the Recipients list below it.
8. Click Send Email.

"All students" means every customer at your school with a valid email address on file.

Make a group

Use a group when an email is only for some people, such as everyone preparing for a stage check.

1. Next to Channel, click Create Channel.
2. Enter a Name, such as Stage check students.
3. Under People, search by name or email and check each person.
4. Click Create Channel. The group now shows in the Channel list.

To change a group, pick it under Channel, click Edit People, and click Save Channel. To get rid of it, click Delete Channel.

Limits

• Subjects can be up to 200 characters, and messages up to 20,000.
• Only people with a valid email address on file are included.

Email Channel, Team Chat, or a workflow?

• Use Email Channel for a one-time announcement that should land in everyone's inbox.
• Use Team Chat for quick back-and-forth with people who use Sky Schedule every day. See Message Your Team in Team Chat.
• Use a workflow for an email that should go out on its own, on a schedule or when something happens. See How Workflows Work.

Troubleshooting

• "No valid email addresses in this channel yet." Nobody in that group has an email on file. Add emails to their profiles, or pick another channel.
• You don't see Email Channel. It's for admins and office admins only.
• Replies aren't reaching the right inbox. Replies go to the Office email (invoices) in Settings > Organization, or to your school's contact email if that's blank. See Organization Settings.