Connect Stripe to Accept Payments

Sky Schedule takes payments through Stripe Connect, which the app calls Sky Schedule Payments. Each school connects its own Stripe account once. After that you can send invoices, charge saved cards, and get payouts to your bank.

Until Stripe is fully set up, the Billing page shows a setup screen instead of your invoices.

Before you start

You need an admin account. Stripe will ask for:

• EIN (or tax ID)
• Legal business name
• Business address
• Phone and email
• The bank account you want payouts sent to

Steps

1. Click Billing in the sidebar.
2. Click Get started.
3. Check the list in Have your business details ready, then click Continue.
4. Stripe's secure onboarding opens. Enter your business details and bank account, then submit.
5. Stripe sends you back to Billing. Once Stripe enables both charges and payouts, you'll see Payments connected and the full Billing page opens.

You can also start from Settings > Integrations > Sky Schedule Payments > Connect payments. If you left onboarding partway through, that button says Continue setup.

Add a statement descriptor

The statement descriptor is the name customers see on their card statement.

1. Open Billing > Settings.
2. In Account status, enter your Statement descriptor (up to 22 characters).
3. Click Save.

If the field is empty or shorter than 5 characters, a red note reminds you to add one. Payouts need it to stay compliant.

How customers pay

Customers pay invoices by card through a secure Stripe checkout page. Apple Pay works there too on supported devices, through Stripe's card wallets. Staff can also charge a customer's saved US bank account by ACH, for example from Auto Billing. ACH payments usually take about 4 business days to clear.

Tips

• Billing > Settings > Account status shows whether charges and payouts are enabled, and lists any information Stripe still needs.
• To manage your Stripe account directly, open Billing > Settings, find Sky Schedule Payments, and choose Manage > Open payout portal.

Troubleshooting

• "Only admins can connect Stripe." Ask a school admin to start the setup. Instructors can see the connect button, but only admins can finish it.
• Billing still shows the setup screen after onboarding. Stripe may still be reviewing your details. Check Settings > Integrations > Sky Schedule Payments. If it says Continue setup, open it and finish what Stripe asks for.
• Cancellation fee settings are locked. They stay locked until Stripe has charges turned on for your account.