Approve Find a Time Requests

Find a Time lets customers ask for a flight time instead of booking it directly. The request doesn't hold the aircraft. It waits for an admin or instructor to approve it, and the customer gets an email either way.

Turn on Find a Time

1. Open Settings > Scheduling.
2. Turn on Find a Time.

Customers now see a Find a Time button next to New Reservation on their schedule. This works even for customers who don't have Can Create Reservations, so you can let students request times without letting them book.

How customers request a time

1. Open Schedule and click Find a Time.
2. Pick the activity type, date, times, instructor, and aircraft, the same as a normal booking.
3. Click Request time.

They see Time requested and a Pending approval reminder on their schedule until someone reviews it. Your school's staff get an email about the new request.

Approve or deny a request

1. Open Reservations. Requests show with a Requested status on the Today or Future tab, depending on the date.
2. Click Approve on the row.
3. In Review flight time request?, click Approve to confirm the reservation on the schedule, or Deny to remove the request.

You can also open the request and click Approve request from its details.

When you approve, the reservation is confirmed and the customer is emailed. When you deny, the customer is emailed and the time isn't reserved.

Tips

• Check the aircraft and instructor before approving. A request can come in for a time that has since been booked.
• If the requested time doesn't work, deny it and book the customer a better slot yourself, or ask them to send a new request.

Troubleshooting

• Customers don't see Find a Time. Turn it on in Settings > Scheduling.
• "Could not approve request." The time may now conflict with another booking. Open the request, check the schedule, and try again or deny it.
• I don't see an Approve button. Only admins and instructors can approve requests.