Send Reservation Reminder Emails

Reservation reminders email people before their flight so fewer students forget a lesson or show up late. You can send them automatically for the activity types you choose, or send one by hand from any reservation.

Turn on automatic reminders

1. Open Settings > Email.
2. Turn on Reservation reminders. The first time you turn it on, Discovery Flight is selected for you.
3. Click Configure.
4. Under When to send, choose 1 hour before, 2 hours before, 3 hours before, or 24 hours before.
5. Under Activity types, check each type that should get a reminder.
6. Click Save.

Each reservation gets one automatic reminder. It goes to the people on the reservation, and canceled reservations are skipped.

Which reservations get a reminder

Sky Schedule decides when a reservation is booked or edited. A reservation qualifies when reminders are on and its activity type is checked at that moment. Reservations booked before you turned reminders on, or before you added their activity type, don't get one unless they're edited later.

Send a reminder by hand

1. Open Schedule and click the reservation.
2. Next to Flight Summary, click Send Reminder.
3. Check the customer and email shown, then click Send Reminder.

This emails the customer the reservation details right away. It works for any reservation with a customer, whether or not automatic reminders are on, as long as Reservation emails is turned on in Settings > Email.

Reservation emails vs. reminders

• Reservation emails send when a reservation is created, changed, or canceled.
• Reservation reminders send once, a set time before the reservation starts.

Both are school-wide settings. See Choose Which Emails Your School Sends.

Tips

• Discovery flights are a good place to start, since first-time flyers don't know your routine yet.
• If you pick 24 hours before, people have time to reschedule instead of no-showing.

Troubleshooting

• "Notifications off." Reservation emails is off. Turn it on in Settings > Email and send again.
• "Reminder not sent." The customer on the reservation has no email address. Add one to their profile.
• A reservation didn't get an automatic reminder. Its activity type wasn't checked when it was booked, or it was booked before reminders were on. Send one by hand, or edit and save the reservation.
• Send Reminder isn't showing. It only appears on reservations with a customer.