Sky Schedule Terms of Service

1. Who These Terms Apply To

1.1 Everyone who uses the Services. These Terms apply to every user, including flight school owners and administrators, office staff, instructors, students, renters, club members, parents and guardians, and anyone else who pays or receives an invoice through the Services (“you”).

1.2 Schools have an additional agreement. A flight school, flying club, FBO, or other organization that subscribes to the Services (a “School”) is also bound by the Sky Schedule Customer Agreement at https://www.skyschedule.io/customer-agreement, and by any order form it signs (an “Order Form”). If there is a conflict, the following documents control in this order: (1) the Order Form, (2) the Customer Agreement, (3) these Terms, and (4) our Privacy Policy.

1.3 Your School controls your account. If a School invited you or set up your account, your account is part of that School’s workspace. The School decides who can access the workspace, what information is collected, what you can see, and what you are charged. Your relationship with your School (including its training, aircraft rentals, prices, refunds, and policies) is between you and the School. Sky Schedule is not a party to it.

1.4 How you accept. You accept these Terms when you check a box or click a button indicating that you agree, or by creating an account, accepting an invitation, or using the Services after you have had a chance to review them. If you do not agree, do not use the Services.

1.5 Age.

1. You must be at least 18 years old to create a School account, accept the Customer Agreement, or hold an owner or administrator role.
2. Users under 18 may use the Services only if a School enrolls them, and only with the consent of a parent or legal guardian, which the School is responsible for obtaining. If you are under 18, your parent or guardian must review these Terms with you. By allowing you to use the Services, they agree to these Terms for you and are responsible for your use.
3. No one under 13 may have a login. See Section 13 of our Privacy Policy.

1.6 Authority. If you accept these Terms for a School or other organization, you confirm that you have authority to bind it, and “you” includes that organization.

2. Accounts and Security

2.1 Accurate information. Give accurate, current information and keep it up to date.

2.2 Keep your login secure. Keep your password and login methods confidential, don’t share your account, and use a strong, unique password. You are responsible for activity under your account. If you think someone has accessed your account without permission, tell your School administrator and email ryan@skyschedule.info right away.

2.3 Data belongs to the School. Information entered into a School’s workspace belongs to that School. If you leave a School, the School may keep records about you, such as training, flight, and billing records, as its own policies and the law allow.

2.4 Sign-in with other services. If you sign in with Google or connect another account (such as Google Calendar, Gmail, Microsoft Outlook, or QuickBooks), you authorize us to access and use the information that service shares with us, but only to provide the features you turned on. You can disconnect at any time.

3. Sky Schedule’s Role in Payments

3.1 Software platform, not a bank. Sky Schedule is a software platform. We are not a bank, money transmitter, payment processor, or escrow agent, and we do not hold Schools’ or payers’ funds.

3.2 Stripe. Payments are processed by Stripe, Inc. and its affiliates (“Stripe”). To accept payments, a School must create a Stripe connected account and agree to the Stripe Connected Account Agreement (which includes the Stripe Services Agreement). Stripe, not Sky Schedule, decides whether to approve the account, sets Stripe’s fees, and controls payouts, holds, reserves, and account reviews. By using payment features, you agree to Stripe’s terms and authorize us to share payment-related information with Stripe.

3.3 The School is the merchant of record. When you pay a School through the Services, the School is the seller and merchant of record. The School is responsible for its prices, charges, refunds, receipts, taxes, and any disputes or chargebacks.

3.4 Card and bank details. Stripe collects and stores your full card number, card security code (CVV), and full bank account number. Sky Schedule does not store them. We may store limited details Stripe gives us, such as card brand, last four digits, expiration date, bank name, and Stripe reference numbers.

4. Subscriptions (Schools)

4.1 Subscription fees. Schools pay the subscription fees shown when they sign up, on their plan page in the Services, or in their Order Form. Some features are paid add-ons. Unless an Order Form says otherwise, subscription fees are billed monthly in advance and renew automatically each month until canceled.

4.2 Authorization. The School authorizes Sky Schedule to charge its payment method on file for subscription fees and add-ons when they are due, plus applicable taxes.

4.3 Trials. We may offer a free trial. At the end of a trial, some or all features may stop working until the School chooses a paid plan.

4.4 Cancellation. A School may cancel at any time in its account settings or by emailing ryan@skyschedule.info. Cancellation takes effect at the end of the current billing period. Except as stated in the Customer Agreement, we do not give refunds or credits for partial periods.

5. Fees on Payments Processed Through the Services

5.1 Sky Schedule Platform Fee. When a School accepts a payment through the Services, Sky Schedule receives a Platform Fee from that payment:

In every case, the Platform Fee is never more than the payment itself. A School’s Order Form may set a different rate.

5.2 How the Platform Fee is collected. Stripe deducts the Platform Fee automatically from each payment and sends it to Sky Schedule. The School receives the rest in its Stripe account, less Stripe’s own fees.

5.3 Stripe’s fees are separate. The Platform Fee is separate from, and in addition to, the processing fees Stripe charges the School. Stripe sets those fees, can change them, and charges them under its own terms. Sky Schedule does not set Stripe’s fees and does not receive any part of them. Stripe’s current pricing is at stripe.com/pricing.

5.4 Optional processing fee paid by the payer. A School may choose to turn on a setting that adds a processing fee to the amount the payer pays. When the School turns it on:

1. the Services add a processing fee to the payer’s total, currently 4% for card payments and 0.8% for ACH bank payments;
2. the processing fee is charged by the School and is paid into the School’s Stripe account as part of the payment;
3. the fee is designed to help the School cover its payment costs, including Stripe’s fees and Sky Schedule’s Platform Fee;
4. Sky Schedule’s Platform Fee is calculated on the full amount charged, including the processing fee. Apart from that Platform Fee, Sky Schedule receives no part of the processing fee; and
5. the School alone decides whether to turn this setting on. The School is responsible for making sure the fee is allowed in its state, complies with card network rules (including any surcharge registration, disclosure, and cap requirements), and is clearly disclosed to the payer before the payer pays.

5.5 Fees are not refunded. The Platform Fee is earned when a payment is processed. It is not returned if the School later refunds the payment or a payer files a dispute or chargeback. Subscription fees are non-refundable except as stated in Section 4.4 or the Customer Agreement.

5.6 Fee changes. We will give Schools at least 30 days’ notice by email or in the Services before changing subscription fees or the Platform Fee. The change takes effect at the start of the next billing period after the notice period. A School that does not agree may cancel before the change takes effect.

5.7 Taxes. Fees do not include taxes. Schools are responsible for sales, use, and similar taxes on their subscriptions and on their own sales to students and other payers.

5.8 No fee workarounds. Schools may not process payments outside the Services in order to avoid the Platform Fee for activity they manage in the Services, such as scheduled flights or invoices created in the Services.

6. Paying Your School Through the Services

6.1 Invoices and charges. Your School decides what to charge you. If you have a question about a charge, contact your School first.

6.2 Saved payment methods. If you save a card or bank account, you authorize the School, through the Services and Stripe, to charge it for amounts you owe the School under your agreement with the School, including future flights, rentals, lessons, packages, memberships, balances, and fees, until you remove it or withdraw your authorization. ACH bank payments are also subject to the authorization terms shown when you add a bank account. You confirm that the payment method is yours, or that you have the account holder’s permission to use it.

6.3 Payers for minors. A payment method saved for a user under 18 must belong to, and be authorized by, a parent, guardian, or other adult payer.

6.4 Billing disputes. Raise any disputed charge with your School first. If you think the Services made an error, email ryan@skyschedule.info within 30 days of the charge. A School that disputes a Sky Schedule subscription fee or Platform Fee must also notify us within 30 days of the charge. Disputes with your bank or card issuer are handled under Stripe’s and the card networks’ rules.

7. Acceptable Use

7.1 Protecting the Services. You may not, and may not help or allow anyone else to:

1. reverse engineer, decompile, disassemble, decode, or otherwise try to derive the source code, algorithms, data models, or underlying structure or architecture of any part of the Services, except where the law expressly allows it despite this restriction;
2. copy, modify, translate, frame, mirror, or create derivative works of the Services, or of any part, feature, workflow, design, or user interface of the Services;
3. use the Services, or anything you learn from them, to build, design, train, or help build a competing product or service, or one with similar features, functions, workflows, or graphics;
4. access the Services to monitor their availability, performance, or functionality, or for benchmarking or other competitive purposes, or publish benchmark or performance results, without our written permission;
5. scrape, crawl, spider, or use bots, scripts, or other automated means to access the Services or extract data, except through features or APIs we provide for that purpose (you may export your own data using our export tools);
6. sell, resell, rent, lease, sublicense, or otherwise make the Services available to anyone who is not an authorized user, or use them as a service bureau;
7. get around or interfere with any security feature, access control, usage limit, or fee mechanism, or run load, penetration, or vulnerability tests without our written permission; or
8. remove or obscure any proprietary notice.

7.2 No competitor access. People and companies that offer or are developing flight school, flying club, or aircraft rental software, and anyone acting for them, may not access the Services without our written permission.

7.3 Prohibited conduct. You may not use the Services to:

1. access, or try to access, someone else’s account or data, or any system, without permission;
2. charge a payment method without the payer’s knowledge and authorization;
3. upload false, fraudulent, or altered documents, certificates, or identity information;
4. commit or facilitate fraud, money laundering, or other unlawful activity;
5. upload viruses or other malicious code;
6. upload content that infringes someone’s intellectual property or violates their privacy or publicity rights;
7. send spam or messages that violate the CAN-SPAM Act, the Telephone Consumer Protection Act, or similar laws;
8. harass, threaten, or abuse anyone;
9. impersonate anyone or misrepresent your identity, certificates, or affiliation; or
10. violate any law or regulation, including FAA and TSA rules.

7.4 Enforcement. We may remove content, suspend access, or terminate accounts that violate this Section 7. We may also report suspected illegal activity to Stripe, law enforcement, or other authorities.

8. Monitoring Notice

8.1 We monitor use of the Services. To provide support, keep the Services secure, prevent fraud and abuse, meet the requirements of our payment and infrastructure providers, comply with law, and enforce these Terms, Sky Schedule monitors, logs, and reviews access to and use of the Services. This includes sign-ins and sessions, IP addresses and the approximate location derived from them, device and browser information, actions taken in the Services, API and automated access, messages and email delivery events, and payment activity.

8.2 Staff access. Authorized Sky Schedule personnel may access a School’s workspace, including with administrator-level access, to provide support, investigate problems or suspected violations, keep the Services secure, and operate the Services.

8.3 Use as evidence. We may keep these records and use them as evidence, including in a dispute. Monitoring does not mean we review all activity, and we have no duty to detect any particular conduct.

9. Ownership, License, and Feedback

9.1 Our property. Sky Schedule and its licensors own the Services, including all software, code, designs, user interfaces, workflows, features, data models, documentation, the Sky Schedule and Arlo names and logos, and all improvements, along with all related intellectual property rights. Except for the limited license in Section 9.2, these Terms give you no rights in the Services.

9.2 Your license. While your account is active and you comply with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Services for your School’s operations or your own flight training.

9.3 Your content. You and your School keep ownership of the content you upload. You grant Sky Schedule and its service providers a worldwide, non-exclusive license to host, copy, store, transmit, display, and process that content as needed to provide, secure, and support the Services and as described in our Privacy Policy and the Customer Agreement. You confirm that you have the rights needed to upload it.

9.4 Usage data. We may collect and use data about how the Services are used, and create de-identified, aggregated data that does not identify you or your School, to operate, secure, and improve the Services. We own that data.

9.5 Feedback. If you send us suggestions, ideas, or feedback, you assign to Sky Schedule all rights in that feedback, and we may use it for any purpose without paying or crediting you. If any feedback can’t be assigned, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use it for any purpose. Feedback gives you no ownership of, or claim to, anything we build.

9.6 Confidential information. Features, screens, pricing, and other information about the Services that we have not made public, including beta features, are our confidential information. Don’t share them outside your School without our permission.

9.7 Copyright complaints. If you believe content in the Services infringes your copyright, email ryan@skyschedule.info with the details required by 17 U.S.C. § 512(c)(3).

10. Third-Party Services and Integrations

10.1 What they are. The Services work with services we don’t control, including Stripe, QuickBooks (Intuit), Google (sign-in, Calendar, and Gmail), Microsoft Outlook, FlightAware, ADS-B data sources, FlightSense, Mapbox, Apple, and AI model providers. Our Privacy Policy lists the providers we use to run the Services.

10.2 Their terms apply. Your use of a third-party service is governed by its own terms and privacy policy. We are not responsible for third-party services, and we may stop supporting an integration at any time, for example if the provider changes or ends it.

10.3 Connections you choose. When you or your School turns on an integration, you direct us to send data to, or receive data from, that service.

11. Privacy

Our Privacy Policy at https://www.skyschedule.io/privacy explains how we handle personal information. For information in a School’s workspace, the School decides what is collected and how it is used, and Sky Schedule handles it for the School. If there is a conflict between these Terms and the Privacy Policy, these Terms control.

12. Messages, Notifications, and Electronic Communications

12.1 Electronic communications. You agree that we may send you notices, disclosures, and other communications electronically, by email, in the Services, or by push notification, and that these satisfy any legal requirement that they be in writing.

12.2 Text messages. Your School may send you text messages through the Services, such as reservation reminders and schedule changes. Message frequency varies. Message and data rates may apply. To stop texts, reply STOP, change your notification settings, or ask your School. We don’t sell mobile numbers or share them with third parties for their marketing.

12.3 Email activity. For emails sent through the Services, we may record delivery, bounces, opens, and clicks so Schools can see whether messages were received.

13. Aviation, Safety, and AI Disclaimers

13.1 Not an aviation authority. Sky Schedule is not an aviation authority, flight school, maintenance provider, or flight instructor. The Services are tools for organizing information. They do not provide flight instruction, airworthiness determinations, legal or regulatory advice, or safety guidance.

13.2 Your decisions are your own. Schools, instructors, pilots, and maintenance personnel are solely responsible for complying with FAA, TSA, and other rules, for every training, dispatch, airworthiness, and go/no-go decision, and for the accuracy of the records they enter, including Hobbs and tach times, training records, logbooks, inspections, and certificates.

13.3 Weather and flight tracking. Weather, aircraft position, ADS-B, and flight-tracking information comes from third parties and may be delayed, incomplete, or wrong. Never use it for navigation, dispatch, weather briefing, or safety-of-flight decisions. Use official sources.

13.4 Arlo and other AI features. AI features, including Arlo, generate content automatically and can be wrong or incomplete. AI output is not professional, legal, financial, medical, or aviation advice. Review it before relying on it or sending it to anyone. Don’t enter more sensitive personal information into AI features than you need to.

13.5 Payroll, timecards, and compliance tools. Payroll, timecard, and take-home-pay features are reporting tools. They do not process payroll, withhold taxes, or provide tax advice. TSA compliance reports and other compliance tools help organize records. The School remains responsible for its own compliance.

14. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, INCLUDING AI FEATURES, BETA FEATURES, AND THIRD-PARTY DATA, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SKY SCHEDULE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL BE ACCURATE OR NEVER LOST, OR THAT THE SERVICES WILL MEET ANY REGULATORY REQUIREMENT OR MAKE ANY FLIGHT SAFE. KEEP YOUR OWN COPIES OF RECORDS YOU ARE REQUIRED TO KEEP. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, IT IS LIMITED TO 90 DAYS FROM YOUR FIRST USE OF THE SERVICES. SOME STATES DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.

15. Limitation of Liability

15.1 No indirect damages. TO THE FULLEST EXTENT PERMITTED BY LAW, SKY SCHEDULE AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, PERSONAL INJURY, OR PROPERTY DAMAGE ARISING FROM AVIATION ACTIVITIES, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY.

15.2 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, SKY SCHEDULE’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID DIRECTLY TO SKY SCHEDULE (SUBSCRIPTION FEES AND PLATFORM FEES RETAINED BY SKY SCHEDULE) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100. FOR SCHOOLS, THE LIABILITY TERMS OF THE CUSTOMER AGREEMENT CONTROL.

15.3 Basis of the bargain. These limits apply to all theories of liability, including contract, tort (including negligence), and strict liability, and even if a remedy fails of its essential purpose. They are an essential part of the bargain. Some states don’t allow certain limits, so some of them may not apply to you.

16. Indemnification

You will defend, indemnify, and hold harmless Sky Schedule and its members, managers, officers, employees, and agents from any third-party claim, demand, loss, fine, penalty, cost, or expense (including reasonable attorneys’ fees) arising from or related to:

1. your use of the Services;
2. content or data you upload;
3. your violation of these Terms or of law;
4. for Schools, your billing, charging, fee, and refund practices, chargebacks, your flight training, aircraft, maintenance, and other operations, your regulatory compliance, and any claim by your students, staff, parents or guardians, or payers; and
5. any dispute between you and a School or another user.

We may control the defense of any claim at your expense, and you will cooperate with us. You may not settle a claim that affects us without our written consent.

17. Release

Sky Schedule is not a party to dealings between Schools and their students, staff, renters, members, or payers. To the fullest extent permitted by law, you release Sky Schedule and its members, managers, officers, employees, and agents from all claims, demands, and damages, known and unknown, arising out of or connected with any dispute between you and a School or another user. If you are a California resident, you waive California Civil Code § 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” Residents of other states waive any similar law.

18. Suspension and Termination

18.1 By you. You may stop using the Services at any time. Students and staff can ask their School to deactivate their account. Schools can cancel under Section 4.4.

18.2 Suspension. We may suspend all or part of your access right away if we reasonably believe it is needed to protect the security or integrity of the Services or other users’ data, to address a violation of Section 7, to prevent fraud or a legal or regulatory problem, because Stripe or a hosting provider requires it, or because a School’s fees are overdue. Where practical, we will give notice first and a chance to fix the problem. We will limit any suspension to what is reasonably necessary and restore access once the problem is resolved.

18.3 Termination for cause. We may terminate your account or a School’s access on notice if you or the School materially breach these Terms or the Customer Agreement and don’t fix the breach within the cure period in the Customer Agreement (or, for individual users, within 10 days after notice). We may terminate immediately on notice for fraud, illegal activity, a breach of Section 7 that cannot reasonably be cured, or if Stripe ends the School’s connected account.

18.4 Termination for convenience. We may also end a School’s access for any reason on at least 60 days’ written notice. In that case we will refund prepaid subscription fees for the period after termination, and the School will have the data export period described in the Customer Agreement.

18.5 After termination. Your right to use the Services ends. Amounts already owed remain due. Schools can export their data as described in the Customer Agreement. Sections 3, 5, 7, 8.3, 9, and 13 through 21, and any other terms that by their nature should survive, survive termination.

19. Changes to These Terms

We may update these Terms. If a change is material, we will give at least 30 days’ notice by email or in the Services before it takes effect, and we may ask you to accept the updated Terms. Changes don’t apply to a dispute that arose before the change took effect. If you don’t agree, stop using the Services before the change takes effect (Schools may cancel under Section 4.4). Each version has a version number and date so we can tell which version you accepted.

20. Disputes: Arbitration and Class-Action Waiver

20.1 Governing law. These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs this Section 20.

20.2 Talk to us first. Before starting an arbitration or lawsuit, you agree to send a written notice to ryan@skyschedule.info and to Baumann Systems, LLC, Attn: Legal, 1000 Wyman Drive, Waterford, MI 48328. The notice must include your name, contact information, a description of the dispute, and the relief you want. We will send any notice to you at your account email. Each side agrees to try in good faith to resolve the dispute for 60 days after the notice is received, including a phone or video call if either side asks. Time limits for bringing claims are paused during this period.

20.3 Binding individual arbitration. Any dispute, claim, or controversy between you and Sky Schedule arising out of or relating to these Terms or the Services (a “Claim”) that isn’t resolved under Section 20.2 will be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”). The AAA Consumer Arbitration Rules apply if you use the Services as an individual. The AAA Commercial Arbitration Rules apply to Schools and other businesses. The AAA rules are at www.adr.org. A single arbitrator will decide the Claim. Business arbitrations will be held in Oakland County, Michigan, or by video. Individual arbitrations will be held by video or in the county where you live, as you choose. The arbitrator may award the same individual relief a court could, but only to the individual party bringing the Claim. AAA rules govern fees, and we will pay any fees those rules require a business to pay.

20.4 Class-action and jury-trial waiver. YOU AND SKY SCHEDULE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims. YOU AND SKY SCHEDULE WAIVE ANY RIGHT TO A JURY TRIAL.

20.5 Mass filings. If 25 or more similar demands for arbitration are filed against Sky Schedule by or with the help of the same law firm or coordinated group, the AAA will administer them in batches of up to 100 demands. One arbitrator will decide each batch, and each side will pay the fees the AAA rules assign to it per batch. The parties will cooperate in good faith to carry out this process. A court may enforce this Section 20.5.

20.6 Who decides. The arbitrator decides all questions about the scope, interpretation, and enforceability of this Section 20, except that a court decides (a) whether Section 20.4 (class-action waiver) or Section 20.5 (mass filings) is valid or enforceable, and (b) any dispute about the 30-day opt-out.

20.7 Exceptions. Either side may (a) bring an individual Claim in small-claims court if it qualifies, and (b) ask a court for an injunction or other equitable relief to stop actual or threatened infringement or misuse of intellectual property, confidential information, or the Services (including a breach of Section 7). Sky Schedule may also go to court to collect unpaid fees.

20.8 Courts. If a Claim goes to court for any reason, including because of an exception, an opt-out, or a ruling that this Section 20 doesn’t apply, it must be brought only in the state courts located in Oakland County, Michigan, or the U.S. District Court for the Eastern District of Michigan. You and Sky Schedule consent to personal jurisdiction there and waive any jury trial. If the class-action waiver is found unenforceable for a particular Claim, that Claim (and only that Claim) will be severed and decided by a court, and the rest stays in arbitration.

20.9 30-day opt-out for individuals. If you use the Services as an individual, you may opt out of arbitration by emailing ryan@skyschedule.info within 30 days after you first accept these Terms (or this version of them), with the subject line “Arbitration Opt-Out” and your name, account email, and a statement that you opt out. Opting out does not affect any other part of these Terms, including Section 20.8.

20.10 Time limit. To the extent permitted by law, any Claim must be brought within one (1) year after it arose, or it is permanently barred. This does not apply to Claims for unpaid fees or for infringement or misappropriation of intellectual property.

21. General Terms

21.1 Entire agreement. These Terms, the Privacy Policy, and, for Schools, the Customer Agreement and any Order Form are the entire agreement about the Services and replace any earlier terms. The order of precedence is in Section 1.2.

21.2 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate.

21.3 Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages at Stripe, Supabase, Vercel, or other providers, internet or power failures, cyberattacks, natural disasters, labor disputes, and government action.

21.4 Severability and waiver. If any part of these Terms is unenforceable, it will be enforced to the maximum extent permitted and the rest stays in effect. Not enforcing a term is not a waiver.

21.5 No third-party beneficiaries. No one else has rights under these Terms.

21.6 Export and sanctions. You confirm that you are not on any U.S. government restricted-party list and will not use the Services from an embargoed country or in violation of U.S. export laws.

21.7 Apple apps. If you download our app from Apple’s App Store, Apple’s standard Licensed Application End User License Agreement terms also apply. Apple is not responsible for the app or for support, and Apple is a third-party beneficiary of these Terms only to the extent Apple’s terms require.

21.8 Accessibility. We aim to make the Services accessible. If you have trouble accessing any part of them, email ryan@skyschedule.info.

21.9 California users. Under California Civil Code § 1789.3, California users can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

21.10 Notices. Legal notices to Sky Schedule must be sent by email to ryan@skyschedule.info and by mail or courier to Baumann Systems, LLC, Attn: Legal, 1000 Wyman Drive, Waterford, MI 48328. Notices to you may be sent to your account email or posted in the Services. Email notices are effective one business day after they are sent, unless the sender receives a delivery failure.

22. Contact

Baumann Systems, LLC d/b/a Sky Schedule 1000 Wyman Drive, Waterford, MI 48328 Email: ryan@skyschedule.info Web: https://www.skyschedule.io