Customer story
How Palomar Aviation Put a Postcard on Every Flight
A Platinum Cirrus Training Center in San Diego. After each lesson, the student gets a postcard with the route, the aircraft, and a selfie, plus a link to leave a Google review. Operations and billing live in the same system.
The challenge
Before Sky Schedule, Palomar Aviation was a Platinum Cirrus Training Center in San Diego with operations and billing still sitting on the front desk. After a flight, there was no reliable way to send the student something from the lesson or ask them for a Google review. They wanted a postcard on every flight: the route flown, a photo of the aircraft, a selfie, and a link to review them on Google. Selfies were not getting uploaded. Miss the photo and the postcard does not go out. Miss the postcard and the review ask does not go with it.
Sound familiar?
Most flight schools outgrow their first tools the same way. You add another tab, another export, another workaround, and suddenly your team is managing the software instead of running the operation.
The solution
Palomar Aviation runs operations and billing in Sky Schedule. Billing is not a second job after the schedule. It is part of the same system the desk already uses.
The postcard is part of the flight. After each lesson, Sky Schedule can generate a card with the route, a photo of the aircraft, and a selfie. That card links to Google. The student leaves with a record of the flight. Palomar gets the review ask in the same moment.
The miss was the selfie. Instructors were not getting that photo uploaded, so cards were going out incomplete or not at all. Palomar made it a checkout rule. The instructor has to upload a selfie before the flight can be checked out. That one requirement is what makes the postcard real. Every student gets a personalized card. The Google link goes with it.
The results
- A personalized postcard after every flight: route, aircraft photo, selfie
- A lot of new Google reviews from the link on that card
- Instructors upload a selfie before checkout, so the postcard actually sends
- Billing runs in Sky Schedule with the rest of operations
Palomar now has operations and billing in one place, and a postcard that leaves with the student. The review ask is not a follow-up. It is part of the flight.