Effective Date: August 3, 2025
(This section outlines our policies on refunds and subscription cancellations for the Sky Schedule service.)

At Sky Schedule (Baumann Systems LLC), we strive to be fair and transparent with our customers regarding billing. We offer a free-usage model up to certain limits so that you can evaluate the platform before paying. Once you decide to upgrade to a paid subscription, the following refund and cancellation terms apply:

Free Trial / Free Tier

  • Free Access: Sky Schedule is free to use with limited functionality (for example, you can create an account, set up your flight school, and explore features). Core actions like adding active students or additional instructors may require a paid plan. This free access is provided to help you determine if the Service meets your needs.

  • No Charge During Trial: During any free trial period or while on a free tier, you will not be charged. You can use this time to test the platform’s features thoroughly.

Upgrading to a Paid Plan

  • When you choose to upgrade (e.g., to manage more students or unlock premium features), you will be asked to provide payment information and select a billing plan (monthly or annual, depending on our offerings).

  • Billing Start Date: Your paid subscription starts immediately upon successful payment, unless otherwise stated (for example, you might upgrade in the middle of a trial and have the option to start payment after the trial ends – if such promotions are offered, we will make it clear).

  • Recurring Billing: Subscriptions are auto-renewing. This means at the end of each billing cycle (e.g., each month or year), your payment method on file will be automatically charged for the next period, unless you cancel beforehand.

Cancellation Policy

  • Cancel Anytime: You have the right to cancel your subscription at any time, for any reason. You can cancel via your account’s billing settings or by contacting our support at ryan@skyschedule.io with a request to cancel.

  • Effect of Cancellation: When you cancel, your subscription will remain active until the end of the current paid billing period. We do not typically prorate or refund the remainder of the period in the case of mid-period cancellation (unless required by law or special exception). For example, if you are billed on the 1st of each month and you cancel on the 15th, you will continue to have access to paid features until the 30th/31st (end of that month), after which the subscription will not renew.

  • Avoiding Future Charges: To avoid being charged for the next billing cycle, make sure to cancel at least one business day before your renewal date. Once canceled, you will not be billed again (unless you reactivate or subscribe anew).

  • Data and Functionality After Cancellation: After your paid period ends, your account may revert to a free tier. This could mean some features become inaccessible and/or you might only see a read-only version of your data. We will never suddenly delete your essential data just because you canceled – your schedules, student records, etc., will be preserved, but you may not be able to add new entries or use certain premium capabilities. If you need a full export of your data upon cancellation, you can request it and we will assist you.

  • Reactivation: If you cancel and later decide to re-subscribe, you can reactivate your subscription at any time by adding a valid payment method and choosing a plan. If reactivating within a short time, your data and settings should still be intact (since we typically retain data for a time after cancellation as described in our Privacy Policy). If a long time has passed, your account might have been archived or deleted, so you may need to set up anew.

Refund Policy

Our general policy is that payments are non-refundable because we provide ample opportunity to test the Service via the free tier/trial and we incur costs to maintain accounts. However, we do value our customers and understand that special situations can occur. Therefore, we handle refunds on a case-by-case basis, with the following guidelines:

  • No Questions Asked (Initial Period) Refund: If you are a new paying customer and you decide within the first 14 days of your initial subscription payment that Sky Schedule does not meet your needs, you may request a cancellation and refund of that initial payment. We consider these initial refunds on a goodwill basis, especially if you forgot to cancel a trial or realized quickly that the software isn’t what you expected. Just contact us within that 14-day window.

  • Prorated Refunds for Annual Plans: If you paid for an annual subscription and decide to cancel partway through, you can contact us to discuss a partial refund for the unused portion. For example, if you paid for 12 months up front and cancel after 3 months, we might refund some of the remaining 9 months’ value. Note that we reserve the right to deduct any discounts or benefits you received for the annual commitment when calculating the refund. (For instance, if annual pricing was at a discounted rate vs. monthly, the used months might be recalculated at the normal monthly rate before refunding the difference.)

  • Monthly Plans: Monthly subscriptions are usually not refunded for the unused part of the month when canceled, given their short duration and ongoing nature. However, if you were just charged for a new month and meant to cancel, or if you have an extenuating circumstance, please reach out – we will try to be fair (e.g., we might refund the last charge if you didn’t actually use the service since it renewed).

  • Duplicate or Erroneous Charges: In the unlikely event that you believe you were charged incorrectly (for example, charged twice in one period, or charged despite timely cancellation, or charged the wrong amount), please contact us immediately. We will investigate and, if the error is on our side or on Stripe’s side, we will issue a full correction/refund.

  • Service Issues: If a significant technical problem on our end (like extended downtime or a major bug) prevented you from using the Service for a sustained period, let us know. We may offer credit or refund for that period as a courtesy.

  • How to Request a Refund: To request a refund, email ryan@skyschedule.io with your account details and the reason for the request. Please include any relevant information (e.g., date of charge, amount, what went wrong). We aim to review refund requests within a few business days. Approval of refunds is at our discretion, but we promise to consider your request in good faith and fairness.

  • Refund Method: If a refund is issued, it will be made to the original payment method if possible. It may take 5-10 business days for the refund to reflect on your credit card or bank statement, depending on your bank. If the original payment method is closed or not available, we will work with you to find an alternative (e.g., issuing a check or another electronic payment) if necessary.

Exceptions & Special Circumstances

  • Promotions and Coupons: If you received a promotional discount or free month as part of a special offer, those are not monetary transactions and thus not “refundable.” For example, if month 1 was free due to a promo, and you cancel in month 2 which was paid, only month 2’s payment is considered under the refund policy.

  • Termination by Us: If we terminate your account for violation of the Terms of Service or misuse of the platform, you will generally not be entitled to a refund. If we terminate the Service entirely or discontinue your account without cause, we will typically provide a prorated refund for any remaining paid period (or we will provide equivalent service until the end of period, if that’s possible).

  • Third-Party Fees: We are not responsible for any fees or charges imposed by third parties in connection with payments to us. For example, if your bank charges currency conversion fees or transaction fees, or if a credit card issuer or PayPal takes a cut, those are your responsibility. We can only refund the amount we actually received. Additionally, if you are a flight school collecting payments from students via Stripe or QuickBooks through Sky Schedule, those payments are outside of our subscription system – any refunds for lesson/training fees should be handled between you and your student (Sky Schedule cannot refund those because that money isn’t paid to Sky Schedule in the first place).

  • Changes to Pricing: If our pricing or plans change, we will honor the terms of your subscription until the next renewal. We’ll notify you in advance of any changes that affect what you pay or the services you get. If you decide to cancel due to a pricing change, and you have time left that you paid for, you can use the service until the end of that period or request a refund for the remainder if you prefer not to continue.

Contact for Billing Issues

We aim for transparency and fairness. If you have any questions or concerns about billing, cancellations, or refunds that aren’t answered by this policy, please reach out to us:

Billing Support – Sky Schedule
Email: ryan@skyschedule.io
(Email is our primary support channel. Please include your organization name or account email and details of your inquiry.)

We will do our best to work with you toward a satisfactory resolution. Happy customers are important to us, and we want you to feel confident in trying and using Sky Schedule.

Sky Schedule – Data Processing Addendum (DPA)

Last Updated: August 3, 2025

This Data Processing Addendum (“DPA”) forms part of the Terms of Service between Baumann Systems LLC (“Sky Schedule”) and customers who are using the Sky Schedule Service to process personal data, particularly if subject to data protection laws such as GDPR. The purpose of this DPA is to ensure that such processing of personal data by Sky Schedule on behalf of the customer (e.g., a flight school) is done in compliance with applicable privacy laws. In case of any conflict between this DPA and the main Terms or Privacy Policy regarding the handling of personal data, this DPA will prevail to the extent of that conflict for matters related to data protection.

Important: Even if you are not currently subject to GDPR or similar laws, we provide this DPA for transparency and future readiness. If you require a signed copy of this DPA, please contact us.

1. Definitions

  • “Customer” – You, the entity (flight school or other organization) that is using Sky Schedule and is the data controller of personal data of your end-users (such as students and instructors).

  • “Sky Schedule” – Baumann Systems LLC, the provider of the Service, acting as a data processor on behalf of the Customer for the personal data entered into the Service.

  • “Personal Data” – Any information relating to an identified or identifiable natural person (“Data Subject”) that is processed by Sky Schedule as part of the Service on behalf of the Customer. For example, this may include student names, contact info, and scheduling records.

  • “Processing” – Any operation or set of operations performed on Personal Data, such as collection, recording, organization, structuring, storage, retrieval, consultation, use, disclosure by transmission, erasure, or destruction.

  • “Applicable Data Protection Law” – The data protection laws applicable to the Customer’s use of the Service. This may include the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), or other privacy laws to which the Customer is subject.

  • “Sub-processor” – Any third-party engaged by Sky Schedule to assist in processing Personal Data in the provision of the Service. (Examples: Supabase, Stripe, etc., as mentioned in our Privacy Policy.)

2. Roles and Scope

Customer as Controller: The Customer is considered the data controller (or “business” under CCPA) with respect to Personal Data that Customer (and its end-users) inputs into Sky Schedule. This means the Customer decides the purpose and means of the processing of that data (e.g., scheduling flights, maintaining training records).

Sky Schedule as Processor: Sky Schedule is the data processor (or “service provider” under CCPA) for the Personal Data processed on behalf of the Customer. We follow the Customer’s instructions on how to process the data, as defined by the functionalities of the Service and any additional instructions the Customer provides (as long as they are within the scope of the Service).

3. Customer’s Instructions

By using the Service, the Customer instructs Sky Schedule to process Personal Data for the following purposes:

  • Provision of the Service: To operate and provide the features of the Sky Schedule platform as outlined in the Terms of Service and Privacy Policy (e.g., storing data, displaying it to authorized users, transmitting it to integrations like QuickBooks upon Customer’s request, etc.).

  • Technical Support: To access and process Personal Data as needed to troubleshoot issues or provide support, only when the Customer requests help or when necessary to maintain the service (for example, investigating a bug that involves specific data).

  • Improvement and Analytics: To use aggregated or pseudonymized forms of the data for improving the Service’s functionality, performance, and user experience (without disclosing personal identities).

  • Compliance and Protection: To preserve or disclose data if required by law or to enforce our terms and protect rights, as detailed in the Privacy Policy.

Sky Schedule will not process the Personal Data for any other purpose unless required by law. In such a case, we shall inform the Customer of that legal requirement before processing (unless the law prohibits such notice).

The Customer is responsible for ensuring that its use of the Service and instructions for processing comply with Applicable Data Protection Law. This includes, where applicable, providing necessary notices and obtaining any required consents from Data Subjects for the processing and transfer of Personal Data.

4. Confidentiality and Security

  • Confidentiality: Sky Schedule ensures that all persons authorized to process Personal Data (such as our employees or contractors) are under appropriate obligations of confidentiality. They are trained on privacy and will only access personal data as necessary for their duties.

  • Security Measures: Sky Schedule implements technical and organizational measures to protect Personal Data as described in our Privacy Policy (Section 5 – Data Security). These measures are designed to ensure a level of security appropriate to the risk, including encryption, access controls, regular security testing, and incident response procedures. The Customer agrees that these measures (as may be updated from time to time to address evolving threats) are sufficient for the protection of personal data under the context of the Service.

  • Personal Data Breach: If Sky Schedule becomes aware of a personal data breach (as defined by GDPR, meaning a confirmed security incident leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data) affecting Customer’s data, we will promptly (without undue delay) notify the Customer. The notification will include known details of the breach, such as its nature, likely consequences, and measures taken or proposed to address it. We will cooperate with the Customer’s reasonable requests in investigating and mitigating the breach, including providing information for any required notifications to authorities or individuals. We will document breaches and outcomes in compliance with applicable law.

5. Sub-processors

The Customer provides a general authorization for Sky Schedule to engage Sub-processors to assist in the processing of Personal Data for the Service. We maintain an up-to-date list of sub-processors (key ones are listed in our Privacy Policy, Section 3, such as hosting providers, payment processors, analytics tools).

  • We will ensure that any Sub-processor has a written agreement with us that imposes data protection obligations equivalent to those in this DPA, particularly regarding confidentiality, security, and deletion of data.

  • Sky Schedule remains liable to the Customer for the performance of sub-processors to the same extent Sky Schedule would be liable if performing the services directly. In other words, if a sub-processor fails to protect the personal data, Sky Schedule will be responsible to the Customer for that failure.

  • If we plan to add or change significant Sub-processors that handle personal data, we will provide a mechanism for Customers to be informed (for example, an email or a notice on our site listing new sub-processors). If the Customer has legitimate and reasonable objections to a new Sub-processor (e.g., if adding that processor would violate applicable law for the Customer or present a material risk), the Customer should notify us. We will in good faith work to address the objection, which may include selecting a different sub-processor or, if we cannot and the objection is unresolved, giving the Customer the right to terminate their account without penalty.

6. Data Subject Rights and Cooperation

If a Data Subject (e.g., one of your students or instructors) contacts Sky Schedule to exercise their rights (such as access, correction, deletion of their data), we will:

  • Promptly inform the Customer and, if permitted by the request, direct the Data Subject to make the request directly to the Customer (since as a processor we typically act on the controller’s behalf).

  • Upon the Customer’s reasonable request, provide assistance in fulfilling data subject requests. For example, if the Customer needs to retrieve all data about a particular student, we can help provide that (assuming the Customer cannot do so through the self-service features). If deletion is requested, we can help remove specific personal data from our systems as directed (unless retention is required by law).

  • We will not independently decide to fulfill a data subject’s request without the Customer’s instruction, unless required by applicable law. If required by law, we will inform the Customer beforehand (if legally allowed) so the Customer is aware of the disclosure.

Sky Schedule will also assist the Customer in ensuring compliance with obligations under Applicable Data Protection Law, such as:

  • Data Protection Impact Assessments (DPIAs): If the Customer needs information to conduct a DPIA for use of Sky Schedule, we will provide reasonable information about our processes and security (for example, responding to questionnaires) to support this.

  • Consultations with Authorities: If a privacy regulator needs information about the Service’s data processing, we will cooperate with the Customer or directly with the authority (as appropriate) by providing transparent details of our processing activities.

7. International Data Transfers

Sky Schedule is located in the United States and processes data in the U.S. If the Customer or its data subjects are from jurisdictions outside the U.S., the Customer is responsible for ensuring that data transfers to Sky Schedule are lawful.

For personal data originating from the European Economic Area (EEA), United Kingdom, or other regions with cross-border transfer restrictions, the following applies:

  • Sky Schedule agrees to abide by and process EEA/UK personal data in compliance with the Standard Contractual Clauses (SCCs) issued by the European Commission (or equivalent mechanism, such as UK Addendum or International Data Transfer Agreement, as applicable), which are hereby incorporated by reference. We consider the Customer’s acceptance of the Terms and this DPA as execution of the SCCs between Customer (as data exporter) and Sky Schedule (as data importer), as needed. (If required, we can provide a separate copy of the SCCs for signature—please contact us.)

  • We will also implement supplementary measures as needed to ensure an adequate level of protection, such as encryption of data and policies for government access requests, in line with EU requirements (Schrems II ruling considerations).

  • If at any time we cannot comply with the requirements of an international data transfer mechanism, we will inform the Customer and may, if necessary, cease the processing of the affected data until an appropriate solution is in place.

8. Data Return and Deletion

Upon termination or expiration of the Customer’s account, or upon the Customer’s written request, Sky Schedule will either delete or return all Personal Data to the Customer, as requested, and delete existing copies from our systems. This process is subject to the retention terms outlined in our Privacy Policy and the following specifics:

  • We will comply with the deletion request as soon as reasonably practicable (generally within 30 days of the request, unless legal requirements mandate otherwise).

  • The Customer can also export certain data before termination using available tools (we recommend you do so for your own records). We can provide additional exports upon request.

  • We may retain Personal Data in backups or archives which will be securely isolated and protected until they are overwritten or deleted in the ordinary course (per our retention/backup policy). During this retention, we ensure the data is not actively processed except for security or audit purposes.

  • If returning data (instead of deletion) is requested, we will provide the data in a commonly used format (e.g., CSV, JSON, or database dump) securely to the Customer. After confirmation of successful receipt, we will proceed to delete our copies.

9. Audits and Certifications

Sky Schedule does not hold formal security certifications like ISO 27001 or SOC 2 at this time (as a small company). However, we implement equivalent security best practices and rely on reputable certified infrastructure providers.

  • Right to Audit: The Customer has the right to audit Sky Schedule’s compliance with this DPA. However, given the sensitivity of platform security, we ask that you first request any information or security documentation you need. We can provide answers to security questionnaires, architecture descriptions, and perhaps a limited report of our own testing.

  • If a formal on-site audit or inspection is required by a regulator or necessary under GDPR Article 28, we will cooperate with the Customer to allow it, provided that: (a) it is limited to once per year (unless a demonstrated breach has occurred), (b) reasonable advance notice (30 days) is given, (c) it does not disrupt our operations disproportionately, and (d) the auditors agree to confidentiality. The Customer will bear its own costs (and any out-of-pocket costs for us) for such an audit.

  • Any information obtained by the Customer in an audit must be kept confidential and used solely for regulatory compliance purposes.

10. CCPA Specific Terms (if applicable)

Although Sky Schedule currently serves only business clients (flight schools) and not individual consumers outside that context, if the California Consumer Privacy Act (CCPA) applies to any Personal Data we process on Customer’s behalf, the following terms apply:

  • Sky Schedule is a “Service Provider” under CCPA with respect to Customer data. We will not “sell” or “share” (as defined in CCPA) personal information we process on your behalf. We do not use or disclose the personal information for any purpose other than providing the Service as described in the Terms, Privacy Policy, and this DPA, or as otherwise permitted by CCPA.

  • We certify that we understand and will comply with the restrictions of a Service Provider under CCPA. If we receive a request from a California consumer related to data we process for you, we will assist you in responding to it as described earlier.

11. Liability and Indemnity

The liability provisions set forth in the Terms of Service (Section 10 – Limitation of Liability, and Section 11 – Indemnification) apply to this DPA. In brief:

  • Liability Cap: Both parties’ liability arising from this DPA is subject to the limitations and exclusions of liability in the Terms of Service. (For instance, Sky Schedule’s total liability as processor is limited as agreed in the main contract.)

  • Indemnity: The Customer shall indemnify and hold Sky Schedule harmless for fines, penalties, or claims arising from the Customer’s failure to comply with its obligations as a data controller (for example, if the Customer failed to obtain consent and a data subject brings a claim). Conversely, Sky Schedule shall be responsible as per the Terms for any breach of this DPA that causes harm, subject to the agreed liability limits.

12. Duration and Termination of the DPA

This DPA remains in effect as long as Sky Schedule processes Personal Data on behalf of the Customer (i.e., for the duration of the Customer’s use of the Service and until deletion of personal data as per Section 8). Termination of the Terms of Service or the Customer’s account will trigger termination of this DPA’s active obligations, except those that by nature should survive (confidentiality, cooperation in post-termination deletion, etc.).

13. General

  • Amendments: This DPA may be updated by Sky Schedule from time to time, in line with changes to data protection laws or service practices. We will notify Customers of significant changes and, where required, obtain agreement (for instance, by having you accept a new version electronically).

  • Governing Law: This DPA is governed by the same law as the Terms of Service, unless required otherwise by applicable data protection law. For instance, the Standard Contractual Clauses are governed by EU law for their interpretation.

  • Conflicts: In case of a conflict between this DPA and any other agreement between the parties (like the Terms or Privacy Policy) regarding the processing of personal data, this DPA will prevail.

  • Entire Agreement: This DPA, together with the Terms of Service and Privacy Policy, form the entire understanding between Customer and Sky Schedule regarding data processing in the Service.

  • Contact and Authorized Person: By agreeing to this DPA, the Customer’s signatory or account owner represents that they are authorized to bind the Customer to these terms. For any questions or requests related to this DPA, the Customer can contact privacy@skyschedule.io or ryan@skyschedule.io.

By using the Sky Schedule Service and/or signing below (if a signature is requested separately), Customer and Sky Schedule agree to this Data Processing Addendum as of the Last Updated date above.

(If you require a countersigned copy for your records, please contact us. We can provide a PDF version of this DPA for signature.)